Contact
We usually respond within 1–2 business days.Bug reports & feature requests
Fastest path — open a GitHub issue. Include the card, marketplace, and a screenshot if you can.
Get in touch
will@cardresell.org — account & billing, partnerships and marketplace integrations, DMCA / GDPR / CCPA requests, or anything else. CardResell is a one-person shop and I read every email personally.
Reply time: usually within 24 hours on weekdays, sometimes faster.
Refunds
Failed-scan refunds are the only refunds we issue. If our scanner misidentifies a card, tap “Not my card — refund credit” on the result screen and the credit comes back immediately — no email needed. Low-confidence scans refund the credit automatically before you even see the result.
Subscriptions can be cancelled anytime from inside the app and continue through the end of the paid period. We do not prorate or refund partial periods.
Credit packs are non-refundable once purchased. Credits never expire, so anything you buy stays on your account. Full policy in our Terms.